Eligibility for Return

Returns for CNC machines are subject to the following conditions.

• The machine must be returned within 30 calendar days from the date of delivery.
• The machine must be unused, uninstalled, and in its original condition, including all packaging, manuals, and accessories.
• A return request must be pre approved by Moon Machinery Inc. and accompanied by a valid Return Merchandise Authorization number.

Non Returnable Items

The following are not eligible for return.

• Custom built or modified machines.
• Machines that have been installed, used, or altered.
• Special order items not normally kept in inventory.
• Machines shipped from outside of Canada.
• Software or control systems integrated as part of the machine.

Return Process

• Request a Return Merchandise Authorization. Email info@moonmachineryinc.com with your order number, reason for return, and photos if applicable.
• Approval and instructions. If your return is approved, we will issue a Return Merchandise Authorization number and provide shipping instructions.
• Return shipment. You are responsible for all return shipping costs unless the return is due to a defective product or a shipping error.
• Inspection. Once received, the machine will be inspected. If found in acceptable condition, a refund or credit will be processed.

Restocking Fees

For approved returns initiated within the time period specified in this policy, Moon Machinery Inc. will arrange return shipping at cost to you, and a restocking fee will apply.

• For all permitted returns, Moon Machinery Inc. may charge a restocking fee of 40 percent of the actual price you paid for the product.
• That price does not include shipping and handling or sales tax.
• We typically deduct any restocking fee from the amount of your refund or credit.

Refunds

Approved refunds will be issued to the original payment method within 45 business days after inspection and approval. Shipping and handling charges are non refundable.

Damaged or Defective Products

If the machine arrives damaged or defective, the following steps apply.

• Notify us within 3 business days of receipt.
• Provide clear photographs and a description of the issue.
• We will coordinate a repair, replacement, or return at no cost to you.

Warranty

Returns for service related issues should follow the warranty policy, not the general return policy. Refer to the warranty documentation included with your machine.